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Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Our Customers satisfaction is our top priority so we cover any case of exceptional delay or even loss in transit and offer a free reshipment or a refund. Orders arrived damaged are also covered by our refund policy. After the product is dispatched, we do not process refunds for reasons such as change of mind or wrong order placed. If you want to cancel or change your order, you shall manifest your request within 12 hours after placing your order.

If you have entered a wrong shipping information, you are not eligible for a reshipment or a refund.

To start a return, you can contact us at If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You will be responsible for the return shipping costs. Please note that buyers will have to bear all costs of returns to our warehouse, with a proper tracking number for the parcel. We shall not be responsible on any parcel missing en-route to us if there is no tracking available for the parcel. 

Personalized orders

Refunds are not issued because your order did not arrive sooner than the time frames mentioned on the Shipping page and on the product page. We do not make any commitment to the date entered in the "date" field when personalizing your product. We only undertake to comply with the terms specified on the Shipping policy page. You saw all this information clearly stated on our product page and shipping page before placing your order. 

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We do not accept returns for personalized products which are customized by you! Customized products cannot be returned or refunded.
If the product has been damaged during delivery or if you believe the spelling or date are incorrect, please contact us. This item is eligible for a free replacement.



We believe that we provide our customers with ample information to make an informed purchase. If you have to cancel/modify the order you can do it within 12 hours placing the order. To ensure the fastest fulfillment, we do not accept a cancellation/modify after 12 hours or once the order has been taken into the manufacturing/fulfilling process.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if the customization is incorrect, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.