What if the product arrives damaged?
No worries! If the product arrives damaged, you are 100% covered by our guarantee. Simply send us a message including pictures of your product arrived damaged and we will send you a replacement free of charge or refund 100% of your money, as you prefer.
Can I cancel my order?
Yes, you can contact us within 12h after placing your order and we will cancel the order and issue you a refund. We are unable to cancel your order if your cancellation request arrives more than 12h after your payment.
How can I track my order?
When your items are shipped out, you will receive an notification via email providing you with your tracking number and the relative tracking link.
I have not received any order confirmation notification
The order confirmation email is always sent right after payment.
Make sure to check your spam folder and promotion folder. If it's not in there, shoot us a message.
What are your shipping and processing times?
Standard Shipping Times
USA: 6 - 15 days
Australia and New Zealand: 6 - 15 days
UK: 4-10 days
Germany, France, Spain: 5-12 days
Canada: 9 - 17 days
Other countries: 14 - 30 days
*all estimates to be intended as business days (Monday-Friday except public holidays).
Processing Times
Regular orders can take 2-3 days to process after placing the order before shipping out. We do not ship on weekends.
For personalized orders, allow 5-10 business days for the manufacturing. Every personalized order is carefully handcrafted, therefore, to estimate the total time needed for the final delivery, the necessary production time (5-10 business days) must be added to the shipping time.
Most of the times this is because you may have entered a wrong email address. If you believe the email address you provided is incorrect, please contact us and we will fix it for you.
If your question has not been answered here, we would love to hear from you! Please send us an email at support@hevit.store, or fill the form in the Contact us page. We will get back to you within 24h!